Refund Policy

Refund Policy

We have a 30-day return policy—meaning you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it: unworn/unused
  • With tags attached
  • In its original packaging
    You’ll also need the receipt or proof of purchase.

How to Start a Return

Contact us at evryjewelscontact@gmail.com  to request a return. Once your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

You can always reach out with questions at evryjewelscontact@gmail.com or via live chat during business hours.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us right away. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty and hygiene products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Not sure if your item is eligible? Contact us before purchasing and we’ll help.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted and processed, place a new order for the item you’d like.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification.

To qualify:

  • Items must be unworn or unused, with tags, and in their original packaging
  • Proof of purchase must be provided

Refunds

We’ll notify you once we receive and inspect your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or credit card company may take additional time to process and post the refund.
  • If it’s been more than 15 business days since we approved your return and you haven’t received your refund, contact us at evryjewelscontact@gmail.com  or via live chat.

Thank you for shopping with Evry Jewels—we’re here to make every step smooth, stylish, and satisfying!

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