FAQs
Frequently Asked Questions
Sale & Order FAQ
Q: What’s the current sale?
A: Enjoy 80% off almost everything sitewide. No code is required—discounts apply automatically at checkout. This promotion cannot be combined with other offers.
Q: Are there any exclusions?
A: Yes. Exclusions include gift cards, select new arrivals, collaborations, and bundles.
Q: How does the free jewelry box gift work?
A: When you purchase any 6 jewelry items, you’ll receive a complimentary luxury jewelry box. Add 6 or more jewelry pieces to your cart and select your free jewelry box from eligible gifts at checkout. One gift per order, final sale, not combinable with other offers, while supplies last.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped, email evryjewelscontact@gmail.com as soon as possible and we’ll do our best to help. Once dispatched, changes or cancellations are not guaranteed.
Shipping FAQ
Q: How long does shipping take?
A: United States: 7–25 business days. Canada: 7–25 business days. Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, and the United Kingdom: 8–30 business days. We offer free worldwide shipping. Estimates start after dispatch and exclude weekends and public holidays.
Q: Which carriers do you use?
A: We partner with trusted logistics providers (such as DHL eCommerce or UPS Mail Innovations) for the export leg, with final delivery by your local postal service—USPS in the United States, Canada Post in Canada, Royal Mail in the United Kingdom, La Poste/Colissimo in France, Deutsche Post/DHL in Germany, and others as applicable.
Q: How do I track my order?
A: Use the tracking number in your shipping confirmation email and track here. Tracking updates may take 24–72 hours to appear after your label is created.
Q: Will my order arrive in one package?
A: Sometimes orders are split into multiple parcels to speed up delivery. If that happens, you’ll receive separate tracking numbers for each parcel.
Returns FAQ
Q: What is your return policy?
A: You can request a return within 30 days of delivery. Items must be unworn or unused, with tags attached, and in the original packaging, and you’ll need proof of purchase.
Q: How do I start a return or exchange?
A: Email evryjewelscontact@gmail.com to request approval. Once approved, we’ll provide return instructions (and a label if applicable). For exchanges, return your item and place a new order for the item you’d like. Items sent back without prior approval will not be accepted.
Q: Are any items non-returnable?
A: Yes. We cannot accept returns on custom or personalized items, perishable goods, personal care items, hazardous materials or flammables, sale items, gift cards, and free gifts.
Q: Do you offer a 14‑day cooling‑off period for EU customers?
A: Yes. Orders shipped to the European Union can be canceled or returned within 14 days for any reason. Items must be unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.
Q: When will I receive my refund?
A: After we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
Delay & Support FAQ
Q: I placed an order but haven’t received an order confirmation or tracking number—what should I do?
A: We’re experiencing high order volumes and sincerely apologize for the delay. Please allow 1–4 business days for processing, check your spam and promotions folders, and confirm the email address used at checkout. Once shipped, tracking can take 24–72 hours to begin updating Here. If you still haven’t received an update after 4 business days, email evryjewelscontact@gmail.com with your name and order number so we can assist.
Q: It’s been 30 days since shipment and I still haven’t received my order—what now?
A: Please contact evryjewelscontact@gmail.com with your order number and full shipping address. We will open a trace with the carrier, check for customs delays, and advise next steps, which may include a reshipment or a refund if the parcel is declared lost. We sincerely apologize for the inconvenience.